MELVILLE, NY, Jan Jun. 6, 2021 / PRNewswire / – In a year when many customers wanted quality service and support more than ever, Canon US.A, IncThe leading digital imaging solutions company is proud to announce the 12th anniversary of its Customer Service Center For the first time in a row, BenchmarkPortal has been certified as a Center of Excellence. With this award, the company is recognized for achieving a first-class rating in the performance matrix of BenchmarkPortal, which covers 21 effectiveness and efficiency categories, e.g. B. Top Box Customer Satisfaction and Incoming Calls Closed On First Calls Percentage

Center of Excellence Recognition Can Be Considered One of the Most Prestigious Awards in the Customer Service and Support Industry Contact Centers earn the Center of Excellence award based on best practice metrics drawn from the world’s largest database of objective and quantitative data which is checked and validated by researchers at BenchmarkPortal

“Maintaining a high level of quality at the center over a period of years is a wonderful testimony to the contact center management team, frontline agents, and executives who support and nurture the excellence that Canon Customer Solution Center customers have demonstrated exceptional commitment and results for which I recommend them, “said Bruce Belfiore, CEO of BenchmarkPortal.” Achieving the Center of Excellence is a contact center’s commitment to effective and efficient customer service. It is the culmination of important initiatives that have been taken to achieve sustainable service quality “

Canon’s Customer Solutions Center continues to provide innovative service solutions to its large network of direct and non-direct sales channels by introducing new technologies such as on-site virtual presence and technical technicians to further service and liaise with its authorized dealers and Support customers – even in dispersed locations This technology uses augmented reality to enable the experts at Canon Support Specialist to virtually reach and touch what the field technician is working on via their mobile device and ultimately helps ensure the availability of the Improve devices through a more efficient and productive support experience

“As our customers continue to navigate the hybrid work environment, it is important that they are provided with quality service and support. To meet this need, Canon’s Customer Solutions Center continues to improve its technology and remote operations” said Shinichi Yoshida, executive vice president and general manager of Canon U.S.A, Inc “Canon prides itself on serving its distributors and end customers The recognition by the benchmark portal for the 12th Time in a row is a great expression of our commitment to providing customers with first class service and support “

About Center of Excellence Certification Contact Centers and their managers who want to implement best practices and achieve world class performance in their industry have the unique opportunity to certify their Contact Centers. BenchmarkPortal’s rigorous certification process offers the benefit that everyone Performance targets are referenced to the best practice database of thousands of contact centers How to maintain contact centers at performance levels that improve their competitive position rather than just force them to adhere to an arbitrary standard. To learn more, visit wwwBenchmarkPortalcom / contact-centercertification /

About BenchmarkPortal Since its inception in 1995, BenchmarkPortal has grown into a global leader in the contact center industry, offering benchmarking, certification, training, consulting and industry reports. The professional BenchmarkPortal team has international recognition for to maintain its innovative approach to best practices for the contact center industry. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly updated with new data. The mission of BenchmarkPortal is to provide contact center managers with the tools and information with which you can optimize your efficiency and effectiveness in your customer communication. For more information on BenchmarkPortal, call 1-800-214-8929 or wwwBenchmarkPortalcom

About Canon US.A, Inc Canon US.A, Incis a leading provider of digital imaging solutions for consumers, business-to-business and industry in the USA as well as in Latin America and the Caribbean markets. With worldwide sales of approximately 33 billion US dollars, the parent company Canon Inc (NYSE: CAJ) ranks third overall in U Patents granted in 2019 † and is one of the world’s most admired companies by Fortune Magazine in 2020 Canon US.EIN is dedicated to its Kyosei Philosophy of Social and Environmental Responsibility to stay up to date with the latest news from Canon USSubscribe to the company’s RSS news feed at www.United States of AmericaKanoncom / rss and follow us on Twitter @CanonUSA

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