AUSTIN, TX – When the cold winter weather lasted all day Thursday, Austin Water said it didn’t know when it would be able to supply water to the whole city

In a number of social media posts, Austin Water said it was facing “significant challenges” in restoring water supplies

“We know some customers do not have water service and returning your service is our priority,” wrote Austin Water on social media. “Austin Water will provide additional updates as they become available”

The utility said it was working with the city’s emergency response center to meet the needs of critical city services, including hospitals and power plants

The city’s water treatment systems are currently functional and stable. However, the notice issued late Wednesday after a malfunction in the Ulrich water treatment system about boiling water, which has brought the water pressure below the minimum standards, remains in force

Residents are asked to boil tap water with which they want to drink, boil, or make ice cream. According to the notice, the water should be boiled vigorously for two minutes before drinking

The city said it will issue another notice when the municipal water is safe to drink

Austin Water said water usage across the city exceeded typical usage by 250 percent as faucets and broken pipes were dripping

The crews responded early Thursday to a major water break in the city center that affected several street blocks

The break took place on Lavaca Street between 8 and 15 Austin police said on social media that drivers have been told to avoid the area

KXAN reported that from approx 8 am Thursday, repair crews were still working to locate the leak, according to the report, water came off the street, froze, and cracked the asphalt

Residents with a water supply are asked to help with the retrofit by avoiding the use of large appliances, limiting leaky faucets, and turning off the water at the shut-off valve in the event of a pipe burst

Both water and sewage services – including leaking or broken water pipes – can be reported online

According to the National Weather Service, snow and ice will persist all day Thursday, with temperatures expected to stay below freezing through Friday, when temperatures could rise as high as 39 degrees in the Austin area by Wednesday up to 70 degrees prevail

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Austin Water

World News – USA – Austin Water: “We have no timetable” for restoration of services

Source: https://patch.com/texas/downtownaustin/austin-water-we-do-not-have-timeline-service-restoration